FAQ – Frequently Asked Questions

Order & Payment

Which payment methods do you accept?

We accept all common payment methods, including credit cards (Visa, Mastercard), PayPal, Klarna, and Sofortüberweisung (instant bank transfer).

Can I change or cancel my order after purchase?

Please contact us by email as soon as possible after placing your order. For personalized cards, changes are only possible before production has started.

Shipping & Delivery

How long does delivery take?

Standard delivery within Germany takes 2–4 business days. For personalized cards, an additional 2–3 business days of production time apply.

Do you also ship internationally?

Yes, we ship to many EU countries. The exact shipping costs and delivery times will be displayed at checkout.

At what order value is shipping free?

Within Germany, shipping is free for orders over €35.

Personalization

How does personalization of my card work?

When purchasing a customizable card, you can enter your desired text in the corresponding field.

Can I have my own photo printed on the card?

Individual photo printing is possible for certain products. Please refer to the respective product description or contact us directly.

Can I order a card with a completely custom design?

Yes, we offer the option to design cards according to your own specifications. For individual designs, a minimum order quantity of 10 pieces applies. Please contact us for a personalized quote.

Returns & Complaints

Can I return my card?

Non-personalized cards can be returned within 14 days of receipt, provided they are unused and in their original packaging. For personalized products, returns are unfortunately excluded due to their custom nature.

What do I do if my card arrives damaged?

Please take photos of the damage immediately and contact us by email. We will quickly arrange a solution – either a replacement or a refund.

Contact

How can I reach you?

You can reach us at any time by email or through our contact form. We usually respond within 1–2 business days.