FAQ – Frequently Asked Questions

Ordering & Payment

Which payment methods do you accept?

We accept all major payment methods, including credit card (Visa, Mastercard), PayPal, Klarna, and instant bank transfer.

Can I still change or cancel my order after purchasing?

Please contact us by email as soon as possible after placing your order. For personalized cards, changes are only possible before production has started.

Shipping & Delivery

How long does delivery take?

Standard delivery within Germany takes 2–4 business days. 

Do you also ship internationally?

Yes, we ship to many EU countries. The exact shipping costs and delivery times will be displayed at checkout.

What is the minimum order value for free shipping?

Shipping within Germany is free for orders of €25 or more.

Personalization

How does card personalization work?

For products with a personalization option, you can order a personalized note card. Simply enter your desired text and upload a photo if you wish. We will design the note card to match the motif of your selected pop-up card. We do not offer a preview or approval before shipping.

Can I have my own photo printed on the note card?

For certain products, custom photo printing is available. Please check the respective product description or contact us directly.

Can I order personalization with text only?

Yes, you can also provide only your desired text. We will then design the note card without a photo, matching the motif of the selected pop-up card.

Can I see a preview of my personalized note card before it is shipped?

We do not currently offer a preview before shipping. We will individually design your personalized note card with your photo and desired text, matching the motif of the selected pop-up card. Your order will then be completed and shipped.

Please carefully check your text and photo before ordering so that we can correctly implement your wishes.

Can I order a card with completely custom design?

Yes, we offer the option to design cards according to your own design. For custom designs, a minimum order quantity of 100 pieces applies. Please contact us for a personal quote.

Returns & Complaints

Can I return my card?

Non-personalized cards can be returned within 14 days of receipt, provided they are unused and in their original packaging. For personalized products, returns are unfortunately excluded due to their custom-made nature.

What should I do if my card arrives damaged?

Please take photos of the damage immediately and contact us by email. We will quickly arrange a solution—either a replacement or a refund.

Contact

How can I contact you?

You can contact us anytime by email or via our contact form. We usually respond within 1–2 business days.